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TERMS & CONDITIONS

  1. Services and plans are subject to network availability and technical feasibility at the customer's location.

  2. Plan speeds are measured on a wired LAN connection under suitable network conditions. Wi-Fi performance may vary depending on router capability, customer device, coverage, interference and other environmental factors.

  3. Upload and download speeds will be provided in accordance with the applicable subscribed plan and the terms of the underlying service provider.

  4. Data usage includes both upload and download traffic, wherever applicable.

  5. Internet services may be delivered through FTTH, FTTB, FTTN or other supported network technologies, depending on technical feasibility and network availability.

  6. Data usage and service sessions may be measured and recorded through the applicable network and billing systems.

  7. Unless specifically stated otherwise, residential broadband plans displayed on this website are offered on a prepaid basis.

  8. Prices displayed on the website are inclusive of applicable taxes where specifically stated. Any additional charges, deposits, installation charges or equipment charges, where applicable, will be communicated to the customer before activation.

  9. OTT applications, TV channels, content and bundled services are subject to availability and the terms of the respective service/content providers and may change from time to time.

  10. Equipment supplied to the customer, including ONT, router or other network equipment, may remain the property of Blaze Network Solutions where provided on a refundable-security or returnable basis.​

PLEASE NOTE

  1. Tariff plans, offers and services are subject to applicable TRAI/DoT regulations and the terms of the underlying licensed service provider.

  2. Changes to tariff plans, services or applicable terms, where permitted, will be communicated in accordance with applicable regulatory requirements.

  3. The customer is required to provide accurate information and complete the applicable Customer Application/Order Form and KYC requirements before service activation.

  4. Actual broadband performance may vary due to network conditions, congestion, customer equipment, Wi-Fi environment, destination servers, technical conditions and other factors outside the local network's control.

  5. Service availability, installation time and the availability of specific plans depend on network feasibility at the customer's location.

REFUND & EQUIPMENT POLICY

  1. A refundable security deposit may be collected for ONT, Wi-Fi router or other equipment supplied to the customer where applicable.

  2. Equipment provided on a returnable basis remains the property of Blaze Network Solutions unless specifically sold to the customer.

  3. Any applicable refundable security deposit will be processed after the connection is closed and all returnable equipment is received in satisfactory condition, subject to adjustment of outstanding dues or applicable charges.

  4. Approved refunds will be processed through the available payment method, such as bank transfer/NEFT, in accordance with the applicable refund procedure.

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